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    Terms & Conditions


    1.1 These terms and conditions are applicable to all agreements with FRESHDRIP and to all agreements that are the result of this. By pressing the concerning button in the window of the ordering process, all terms and conditions of FRESHDRIP are accepted.

    1.2 Oral statements, promises or agreements are not legally binding, unless confirmed in writing by FRESHDRIP.

    1.3 If one or more provisions in these Terms and Conditions are void or destroyed, the remaining provisions remain in full force.



    FRESHDRIP (A Coffeevine Brand), Gyroscoopweg 23-a, 1042AC Amsterdam, Netherlands registered with the Chamber of Commerce under number 59315636 and VAT number NL002460571B34, [email protected]

    WEBSITE: The Website https://www.freshdrip.com

    CLIENT: A natural person or legal entity who places an order via the website.

    PARTIES: FRESHDRIP and Client.

    PRODUCT: A physical product available to buy that is offered by FRESHDRIP and is delivered by FRESHDRIP.

    ACCOUNT: The personal profile of a Client, which is created by registering on the Website.


    3.1 FRESHDRIP is the entity to accept the orders. FRESHDRIP enters the agreement with the Client.

    3.2 Offers by FRESHDRIP are entirely without obligation and can be recalled at all times before, and during, and after the creation of the agreement, but only before a delivery is made.

    3.3 No activity of FRESHDRIP may be interpreted as a joint venture, partnership, distribution agreement, representation of agency, or agency relationship agreement between the parties having been established. None of the parties is entitled or authorized to enter agreements regarding liability, debt, cost, or agreements for or on behalf of the other party, unless expressly agreed upon with FRESHDRIP in writing.


    5.1. FRESHDRIP accepts limited liability for the quality, conformity, security, lawfulness, integrity, or reliability of the rights and obligations that have sprung from the agreement between FRESHDRIP and Client, or the different components thereof.

    5.2FRESHDRIP is not liable for damage that is the result of a non- or improper functioning of a Product and/or the facilities of her service, unless the cause is intent or gross negligence by FRESHDRIP.

    5.4 If FRESHDRIP is liable as a result of a failure to perform its obligations, which is attributable to her, the liability will be limited to the direct case damage that is in direct connection to the deficiencies attributable to FRESHDRIP. Liability for any form of indirect or consequential damages is excluded.

    5.5 FRESHDRIP is not liable for failure to perform its obligations from this agreement when the execution of these obligations is hampered or made impossible by a cause that is outside of her reasonable power.

    5.6 FRESHDRIP has the right to (temporarily), without prior notice, put her Website out of order or to limit the usage thereof, or to stop providing the service of FRESHDRIP without justification and without this providing any right for compensation from FRESHDRIP.

    5.7 It is possible that the Website contains references to Websites of third parties (for example by way of a hyperlink, banner or button). FRESHDRIP has no say or influence regarding the content and the policy of these Websites. Therefore, FRESHDRIP is not responsible for the content and methods of these Websites and does not accept any liability for these websites.


    6.1 Only the Dutch civil court that is authorized in FRESHDRIP’S location acknowledges disputes, unless legal regulations oppose this.

    6.2 Dutch law is applicable.



    1.1 The Client is, if a natural person, 18 years or older.

    1.2 To be able to use the service(s) of FRESHDRIP, the Client is required to create their own account using the method as described on the Website.

    1.3 The Client is liable for all consequences that result from using his account.


    2.1 After placing an order on the Website, FRESHDRIP will deduct the, on a per-order and/or recurring basis, agreed upon amount stated in the confirmation mail from the bank-account, Paypal account or credit card that has been provided by the Client.

    2.2 The agreed upon amount is kept on the account of the payment provider while the Product is offered on the Website.

    2.3 All prices on the FRESHDRIP website include Dutch VAT but exclude delivery costs.

    2.4 Delivery costs are added at checkout. FRESHDRIP reserves the right to adjust shipping costs to reflect fluctuations in delivery charges, higher raw material costs or other reasons that lead to an improvement of service.

    2.5 FRESHDRIP offers payment by credit or debit card (VISA, Master Card, American Express), Paypal and iDeal. However, FRESHDRIP reserves the right to add, cancel or change these payment methods as it sees fit.


    3.1 Clients have the right to cancel orders without giving any reason within 14 days from the day on which they or a third party other than the carrier and indicated by them acquires, physical possession of the last good.

    3.2 For health and safety reasons, THE COFFEEVINE cannot accept returned products, unless they were part of an incorrect order and they have not been opened. Please see FRESHDRIP’S returns policy for more information.

    3.3 To exercise the right to cancel an order, the Client must inform FRESHDRIP of the decision to cancel the order by a clear statement through email to info@freshdripcom.

    3.4 To meet the cancellation deadline, it is sufficient for Clients to send communication concerning exercise of the right to cancel before the cancellation period has expired.

    3.5 If Clients cancel an order, FRESHDRIP will reimburse all payments received from Client, including the cost of delivery, provided the order has not been shipped.

    3.6 FRESHDRIP may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by the Client.

    3.7 FRESHDRIP will make the reimbursement using the same means of payment as Client used for the initial transaction.

    3.8 The Client must inspect the condition of orders upon delivery. If The Client notices that the package has any damages on the outside, he is kindly asked to notify the courier and mark it down on the delivery slip. If an item from an order is faulty or damaged, FRESHDRIP must be contacted via [email protected] as soon as possible after receipt of item, but not later than 48 hours after delivery. The following information must be included in the email:

    1. The order details: order number, contacts details and date of delivery.
    2. Information about the faulty or damaged product: product name and description and is wrong with it. If possible, a photo must be included.
    3. Proof of notification of notification to the courier, if available.

    3.9 FRESHDRIP cannot be held accountable for late delivery of its product in the case of external interference or force majeure.

    3.10 The Client will receive a tracking email with a unique tracking number for his/her order. The client is responsible for tracking the shipment and ensuring that the package is collected within a reasonable timeframe in case the client is not home.

    3.11 Should the Client provide an incorrect address during checkout, fail to claim his/her delivery at the local postal office or have moved without notifying FRESHDRIP, then FRESHDRIP will not provide free return shipping on the same order.


    FRESHDRIP (A Coffeevine Brand), Gyroscoopweg 23-a, 1042AC Amsterdam, Netherlands registered with the Chamber of Commerce under number 59315636 and VAT number NL002460571B34, [email protected]



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